Tasks:
UI/UX Design
Visual Design
About:
A next generation field service & management system that helps businesses in wind energy O&M to streamline operations, improve collaboration between stakeholders and make diagnostic & predicted analysis with AI. I created a workflow for wind turbine technicians to create, fill & submit a new timesheet.
Getting into the Field
We interviewed 7 wind turbine technicians working across Europe and the UK to understand their pain points when working on the field and submitting reports. We found that the technicians oftentimes spent multiple unpaid hours after the job on their laptops filing and submitting reports from the day.
Throughout the research, the goal was to understand the current user flow and habits. Speaking to prospective users helped us to come up with a consolidated list of pain points that we wanted to address.
“We spend 0.5 to 1 hr (depends on which platform) sometimes even 2 hours submitting the reports.”
-Matuesz
“You just want to rest after work.”
-Tom
Defining the user and identifying the problem
Once the problem and pain points were identified we came up with possible solution. In order to make sure we were aligned with the problem, we crafted a problem statement:
Wind workers with minimal IT knowledge need to find a way to find relevant information, fill-in, organise and submit necessary reports on a daily basis because current processes are time consuming, complicated and leave room for error.
MVP Statement
Twindo is an app that helps wind turbine technicians consolidate and submit required documentation and digitally submit reports.
The MVP of the app would be a personalised dashboard, option to add customisable timesheet, a twindo gallery, push notifications for weather updates and an update on submitted reports.
This would ensure that the users feel motivated to fill in their reports and at the same time be assured about submitting the correct reports, thus create a positive & transparent experience.
User Testing
Once we created the MVP and User Flow we progressed to a lo-fi prototype in order to concept test with user. Users were excited about how user friendly the flow was but had some issues that arose in the mid-fidelity usability testing.
Navigation Bar
Users were confused and did not know where to tap in order to create a new timesheet.
To address the user’s confusion we introduced a radial navigation bar with customised shortcuts to more easily access actions.
User Testing
Once we created the MVP and User Flow we progressed to a lo-fi prototype in order to concept test with user. Users were excited about how user friendly the flow was but had some issues that arose in the mid-fidelity usability testing.
Navigation Bar
Users were confused and did not know where to tap in order to create a new timesheet.
To address the user’s confusion we introduced a radial navigation bar with customised shortcuts to more easily access actions.
